Frequently Asked Questions

Find answers to our most commonly asked questions. If you need further assistance, please don't hesitate to contact us.

Our collections are crafted from high-quality, eco-friendly fabrics such as natural linen and cotton. These materials are not only breathable and soft but also gentle on the skin, providing comfort and durability.

We recommend washing your linen and cotton items in cold or lukewarm water on a gentle cycle or by hand. Avoid using bleach and air-dry them away from direct sunlight. For more detailed instructions, check out our Care Guide page.

Yes! We offer worldwide shipping. Shipping rates and delivery times may vary depending on your location. You'll find more information on our Shipping page at checkout.

We want you to love your purchase! If you're not completely satisfied, you can return or exchange items within 7 days of receiving your order. Please ensure the items are unworn, unwashed, and in their original packaging. For more details, visit our Returns & Refunds Policy page.

For UAE-based customers, standard shipping typically takes 2 – 3 days. For international orders, shipping times can vary between 4 – 7 days, depending on your location. Once your order is processed, we'll send you a tracking number to keep you updated. For more details, please check our Shipping Policy page.

Yes! Once your order is shipped, you'll receive a tracking number via email, allowing you to monitor your order's delivery status.

Currently, we don't offer custom sizing or alterations, but we do provide a detailed size guide to help you choose the perfect fit. If you have any sizing questions, feel free to reach out to us via email or alternatively fill the form in the Contact Us page.

Currently we only accept credit and debit cards payment methods. You'll find more information at the Shopping Cart checkout.

Once your order has been dispatched, cancellations are not possible. If the shipment is undeliverable due to reasons such as refusal to pay import taxes, incorrect address, or failed delivery attempts, the responsibility lies with the recipient. Kindly note that we are not liable for lost or stolen packages.

You can reach our friendly customer service team by emailing us at Care@lyunsh.com or by filling out the contact form on our website. We aim to respond within 24 hours.